Key Points for Business and Professional Success

Frank Maguire, keys points for business and professional success from his Horizon Business Mastery course, Dublin December 2009
1. 100% customer satisfaction after every transaction
2. 100% commitment to service on behalf of every employee
3. Never promise more than you can deliver but always deliver more than you promise.
4. People admire and respect, candour and honesty
5. Employees look for ROI: Recognition, Opportunity and Information
6. Your employees will treat your customers just as you treat your employees
7. Have an attitude of gratitude
8. Lead by persuasion
9. Get committed!
10. The Secret Formula for success “I don’t know, what do you think?”…Give others the chance to be the hero.

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